Refund policy

This Return & Refund Policy applies to purchases made from Bini Bee Supplies (“Company,” “we,” “us,” or “our”) through our website.

1. RETURN ELIGIBILITY

You may request a return within 7 calendar days of receiving your order.

To qualify for a return:

• The item must be unused and in original packaging.
• The item must be in resalable condition.
• Proof of purchase is required.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Custom or personalized products
• Perishable goods
• Items opened that cannot be resold for hygiene or safety reasons
• Clearance or final sale items (unless prohibited by law)

Nothing in this policy limits rights provided under applicable consumer protection laws.

3. RETURN PROCESS

To initiate a return, contact us at:
Email: binibees01@gmail.com

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

We recommend using a trackable and insured shipping method. We are not responsible for items lost or damaged in transit.

4. REFUNDS

Once we receive and inspect the returned item:

• Approved refunds will be issued within 21 business days.
• Refunds will be processed to the original method of payment.
• Shipping charges are non-refundable unless the return is due to our error.

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, you must notify us within 48 hours of delivery with photos and order details. We will provide a replacement or refund as required by law.

6. GIFTS

If the item was marked as a gift and shipped directly to you, you may receive store credit for the approved return. Otherwise, refunds will be issued to the original purchaser.

7. COMPLIANCE WITH NEW JERSEY LAW

This policy is governed by the laws of the State of New Jersey. If any provision of this policy conflicts with applicable New Jersey consumer protection laws, those laws will control